FREQUENTLY ASKED QUESTIONS
Click/tap on the questions to display the corresponding answers.
S-Tracking App (Android)
Android 4.4+
Access to Google Play then search for Viettel S-Tracking.
Yes.
Yes, in English, Vietnamese, Bahasa Malaysia (under process) and Mandarin (under process).
S-Tracking App (IOS)
IOS 10.3+
Access to Apple AppsStore then search for Viettel S-Tracking.
Yes.
Yes, in English, Vietnamese, Bahasa Malaysia (under process) and Mandarin (under process).
IRIDIUM Telecommunications Network
S-Tracking Mobile App
Yes.
Note that DOF Malaysia requires a 60 -minute cycle, so additional charges will be applicable when using the Messaging Service. Users have to buy additional message packages from IRIDIUM if he/she wants to use the Messaging Service.
Users who are subscribers to the Messaging Service.
Yes.
Yes.
No.
Yes.
S-Tracking MTU Device
None. But this is a positioning device so we do not think that anyone would want to steal it. Because when they turn the device on, we will know the exact location where the device is.
1 (one) year
20 days
Yes. It complies to Standard IP67 where the device can last for 30 minutes under depth of 1 meter.
SOS Device
No. It uses 12V DC power. In addition, it is equipped with a 3000mA backup battery.
Yes, from the mobile S-Tracking App.
None.
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